01 / Scope
Who this policy covers
AI Chatbot ("we," "us," or "our") operates the AI Chatbot service from Gujarat, India. This policy applies when a person sends a message to a WhatsApp number connected to our automated assistant or otherwise interacts with the service.
This service is an early-stage MVP designed to answer questions using business-provided reference documents. It is not intended for emergency, medical, legal, financial, or other high-risk decision-making.
02 / Information collected
Information that enters the service
- WhatsApp identifiers: the phone number or platform identifier associated with the sender and the business WhatsApp account.
- Conversation content: questions, messages, and other content voluntarily sent to the chatbot.
- Message metadata: message identifiers, timestamps, delivery information, and technical status events.
- Generated content: automated answers produced in response to a message.
- Technical records: workflow execution results, errors, and operational logs needed to run, secure, and improve the MVP.
Please do not send passwords, payment-card information, government identification numbers, health records, or other sensitive or confidential information through the chatbot.
03 / Purpose
How information is used
- Receive and understand incoming WhatsApp questions.
- Search approved business reference documents for relevant information.
- Generate and deliver an automated response through WhatsApp.
- Detect failures, prevent misuse, maintain security, and troubleshoot the service.
- Evaluate response quality and improve the assistant, where permitted by law.
- Comply with applicable legal obligations and enforce our policies.
We do not sell personal information. We do not use chatbot conversations for unrelated advertising.
05 / Retention
We keep data only as needed
During the MVP, n8n execution records and associated message data may remain in the local workflow environment until an administrator deletes them. Before production use, we will configure and document a defined retention period appropriate to the selected business and applicable law.
Third-party providers may retain technical or service data under their own terms, selected plan, and account configuration. When information is no longer reasonably required, we will delete or de-identify it unless retention is required by law.
06 / Your choices
Access, correction, and deletion
Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with your chatbot interaction. You may also object to or restrict certain processing and may withdraw consent where consent is the legal basis.
To make a request, contact hetvivaru2@gmail.com and provide enough information to identify the relevant WhatsApp interaction. We may need to verify the request before acting. You can stop interacting with the chatbot at any time and may request human assistance when that option is available.
07 / Security and AI notice
Responsible operation
We use reasonable administrative and technical measures designed to protect information, including restricted credentials, webhook verification, limited public routing, and local workflow administration. No online transmission or storage system is guaranteed to be completely secure.
AI-generated responses can be incomplete or incorrect. Users should confirm important information with an authorized representative. The assistant should not be treated as a substitute for professional advice or an official business commitment.
The service is not directed to children. If we learn that information from a child was collected contrary to applicable law, we will take reasonable steps to delete it.
Policy updates
When this policy changes
We may update this policy as the MVP becomes a production service, a target business is selected, providers change, or legal requirements evolve. The updated page will show a revised effective date. Material changes will be communicated where required.
08 / Contact
Questions and privacy requests
AI Chatbot
Gujarat, India
Email: hetvivaru2@gmail.com